We keep our groups small and plan every session around you, your instructor and the ocean. This policy explains how bookings, changes and cancellations work. By booking with us, you accept these terms.

1. Booking and deposit

A deposit of 30% of the total price secures your date for any session, course, pool training or workshop.
Your booking is confirmed once we have received the deposit and sent you a confirmation.
The deposit is an advance payment on the price of your booking.
The remaining balance is due no later than the start of your session or the first day of your course.

2. Changes and cancellations by you

Please contact us in writing (email or WhatsApp) as early as possible. Notice is counted from when we receive your message until the scheduled start time.

Rescheduling

Your booking is for a specific date, and changing it is not guaranteed. If you’d like another date, contact us: we’ll try to help when a place is available, but any change is at our discretion. If we can’t move your booking, the cancellation terms below apply.

Cancellations

More than 7 days before: your deposit becomes a credit valid for 12 months. Anything paid beyond the deposit is refunded.
Between 7 days and 48 hours before: the deposit is retained. Anything paid beyond the deposit is refunded.
Less than 48 hours before, or no-show: amounts already paid are not refunded.

Late arrival

Sessions start on time out of respect for the group and our booked pool or sea time. If you arrive late, your session may be shorter, with no reduction in price.

3. Weather and sea conditions

Freediving depends on the ocean, and your safety always comes first.

Your instructor decides whether a session can go ahead safely, based on the forecast and conditions on site. We usually confirm the evening before or the morning of the session.
If conditions don’t allow the session as planned, we will first offer you an alternative: a new date during your stay, a more sheltered site, or a pool session.
If no suitable alternative is possible, for example because you leave the island before a new date can be arranged, you can choose between a credit valid for 12 months and a refund of the part of the service not delivered.
Conditions that are safe but not ideal, such as reduced visibility, cooler water or a light swell, are part of diving in the ocean. In that case the session goes ahead. If you choose not to take part, section 2 applies, though we will always try to find you another date.
To leave room for rescheduling, we recommend booking ocean sessions early in your stay.

4. Travel disruption

Flight cancellations, delays and other travel problems are outside our control. They are normally treated as a cancellation by you (section 2).

As a goodwill gesture, if your travel is disrupted, tell us before the session starts and send proof, such as the airline’s cancellation notice. We will then convert the full amount you have paid into a credit valid for 12 months.

We strongly recommend travel insurance that covers prepaid activities. On request, we will provide a booking confirmation or invoice for your insurance claim.

5. Health and fitness to dive

Before any in-water activity, you will complete a medical questionnaire. Depending on your answers, you may need a doctor’s clearance before taking part.
If you cannot take part for medical reasons and send us a medical certificate before the session, we will convert the amounts you have paid into a credit valid for 12 months.
On the day, your instructor may decide you cannot dive safely, for example because of a cold, congestion, ear problems, alcohol, or not following safety instructions. In that case section 2 applies, but we will do our best to reschedule you.

6. Cancellations by Pranapnea

We may have to cancel for another reason, such as instructor illness, a pool closure or too few participants for a group workshop. If so, we will first offer you a new date. If no suitable date is possible, you can choose between a credit valid for 12 months and a refund of the part of the service not delivered. In these cases we cannot cover related costs such as travel or accommodation. This does not limit our liability in cases of intent or gross negligence, or any other liability that cannot be limited by law.

7. Courses

If weather or a cancellation by us interrupts a course, we will reschedule the remaining sessions with you. If that isn’t possible, you can choose between a credit and a refund for the sessions not delivered.
If you stop a course for personal reasons, the course fee is not refunded, but you can complete the course with us within 12 months, subject to availability.
Certification fees and learning materials paid to the certifying agency are non-refundable once you have been registered.
Certification depends on meeting the course standards. Not meeting them is not grounds for a refund, and extra training sessions may be charged.

8. Pool training subscriptions

A subscription covers the sessions in the period paid for. Missed sessions are not refunded or carried over.
If we cancel a session or the pool is closed, we will add a replacement session or credit it.

9. Refunds and credits

Refunds are made to the original payment method within 14 days of being agreed.
Credits are valid for 12 months from the original booking date. You can use them for any of our sessions, courses or workshops, or transfer them to a friend or family member. Credits cannot be exchanged for cash.
Our services are leisure activities booked for a specific date. For that reason, the 14-day right of withdrawal for distance contracts does not apply (Decree-Law 24/2014, article 17), and cancellations are handled under this policy.

10. Complaints and dispute resolution

If something isn’t right, please contact us first at info@pranapnea.com. We will do our best to resolve it.
You can also file a complaint through the electronic Complaints Book (Livro de Reclamações) at www.livroreclamacoes.pt.
In the event of a dispute, consumers can contact the Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira, Rua Direita, n.º 27, 1.º Esq., 9050-450 Funchal · +351 291 147 115 · centroarbitragem.sritj@madeira.gov.pt · cacc.madeira.gov.pt.
This policy is governed by Portuguese law, without prejudice to any mandatory consumer protection rules that apply to you.

Pranapnea Unipessoal LDA · 519584961 · RNAAT n.º 295/2026 · Caminho do Livramento 30, 9360-532 Ponta do Sol · thibault@pranapnea.com · +351 927 564 669